L999 believes that responsible play is a right, not an obligation. Gaming should be a source of joy in life — not a problem. We genuinely care about the mental and financial well-being of every one of our members.
Responsible play means treating gaming as a form of entertainment — not a substitute for anything else in life. l999 wants every session to be about fun and relaxation, never about chasing losses.
Online gaming is growing fast in Bangladesh — and with that comes a greater need for responsible play. At l999, our members always come first. We don't just offer games; we provide all the tools and support you need to game safely.
Keep in mind: Gaming involves both skill and chance — there are no guaranteed wins. Always wager only what you can afford to lose without it affecting your daily life at l999.
We don't just talk the talk — these tools are built to keep you safe.
Set your own daily, weekly, or monthly deposit limit. l999 will never let you exceed it.
Set a session time limit to prevent extended gaming sessions. Once the set time is up, l999 will automatically log you out.
Exclude yourself from l999 entirely for any period between 7 days and 5 years. Once self-exclusion is activated, we will lock your account on our end as well.
Once you've lost a set amount, l999 will stop you from playing further for the rest of that day — protecting you from chasing losses.
When things feel overwhelming, take a 24, 48, or 72-hour cooldown. You won't be able to log in to l999 during this time — come back when you're ready.
Track your full betting history, win/loss stats, and deposits. Understand your gaming patterns and make informed decisions.
Set your gaming limits in just a few minutes — simple and completely free.
Log in to your personal l999 account and click the profile icon in the top right corner.
Go to Account Settings and find the "Responsible Gaming" section.
Set deposit limits, session time, or loss limits — whatever works for you.
Set your limit and click the "Save" button. It takes effect immediately.
Contact l999 Support directly to request self-exclusion — we'll assist you right away.
Set a daily, weekly, or monthly maximum deposit limit. Reductions take effect immediately; increases require a 24-hour waiting period.
Effective Immediately7 days / 1 month / 3 months / 6 months / 1 year / Permanent. Opening a new account during self-exclusion is strictly prohibited.
Maximum Protection24 hours / 48 hours / 72 hours. No bets can be placed until the break period is over.
Instantly ActiveCatching the signs early makes problems much easier to resolve.
| Behavior | Healthy Gaming | Warning Signs |
|---|---|---|
| Purpose | For Entertainment | To recover funds |
| Attitude When Losing | Easy to Accept | Urge to bet more |
| Leisure | Planned time | Hour after hour |
| Budget | Within set limits | Borrowing beyond your means |
| Mental State | Fun & Natural | Anxiety & Frustration |
| Family Relationships | Normal | Privacy & Stress |
| Work & Studies | No Impact | Loss of Focus |
Just 3 questions — find out where your gaming habits really stand.
Your gaming habits appear healthy and in control. Use l999's protection tools to keep it that way. Play and enjoy!
Based on your answers, it may be worth being more mindful about your gaming. Set a deposit limit and feel free to reach out to l999 support if you need to talk.
L999 is more than a gaming platform — we're a partner you can trust. Our commitment to responsible gaming:
You're not alone. l999 and experienced professionals are always here for you.
Get help in Bengali, 24/7. Talk to us about any concern — no judgment, ever.
Available 24/7Send us an email with the full details of your situation. You'll hear back within 24 hours.
support@l999.runContact Support for an immediate self-exclusion. It will be actioned without any questions asked.
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